CANCELLATION POLICY

VAOTHY COMPANY S.A. DE C.V.
Last updated: May 18, 2026

CLAUSE I. - LEGAL NATURE AND PURPOSE
This Cancellation Policy (hereinafter, the "POLICY") constitutes the regulatory framework governing the early termination of the legal relationship between VAOTHY COMPANY S.A. DE C.V. (hereinafter, "THE PROVIDER") and its clients (hereinafter, the "USER"), arising from the acquisition of non-invasive aesthetic treatments through the vaothy.com portal.

The purpose of this policy is to safeguard the economic balance between the parties, recognizing that booking a service implies blocking infrastructure, supplies, and technical human capital at the Tijuana facility, the unjustified absence for which causes direct harm to THE PROVIDER's operations.

CLAUSE II. - TECHNICAL-OPERATIONAL GLOSSARY
For the purposes of interpreting this POLICY, the following definitions are established:

Booking: The legal act by which the USER, upon payment or guarantee, secures a time slot and specialized personnel for the execution of a treatment.

Early Cancellation: Formal notification of service termination made within the established grace periods, which allows for the release of time inventory without total prejudice to the parties.

Late Cancellation: Notification made outside the grace periods, which incurs a conventional penalty.

No-Show: The USER's absolute failure to appear at THE PROVIDER's facilities on the agreed date and time, without prior notification.

Conventional Penalty: A stipulated economic amount that the USER is obliged to cover as compensation for damages and losses caused by failure to attend the scheduled appointment.

CLAUSE III. - CANCELLATION PERIODS AND NOTIFICATION WINDOWS
THE PROVIDER establishes a system of deadlines for service cancellation, to allow for the reallocation of operational resources:

Cancellation Without Penalty: The USER may cancel or reschedule their appointment without any charge, provided that notification is made at least 24 (twenty-four) hours before the scheduled time.

Cancellation with Partial Penalty: Notifications made less than 24 hours but more than 12 hours in advance will be subject to an administrative retention equivalent to 30% (thirty percent) of the total value of the contracted service.

Cancellation with Full Penalty (No-Show): Cancellations made less than 12 hours in advance, or complete absence from the appointment, will entitle THE PROVIDER to retain 100% (one hundred percent) of the payment made through the virtual store, with the service considered earned as compensation for loss of profit and operational costs.

CLAUSE IV. - FORMAL CANCELLATION PROCEDURE
For a cancellation to be considered legally valid, the USER must follow the following protocol:

Electronic Means: It must be done through the user panel on vaothy.com or by sending an email to the official support address, receiving a cancellation folio number.

Telephone/In-Person: Will only be considered valid if made during the operating hours of the Tijuana facility and is confirmed in writing by VAOTHY administrative staff.

CLAUSE V. - CANCELLATION AND RESCHEDULING REGIME
In observance of the principle of contractual good faith, THE PROVIDER establishes the following guidelines for modifying previously contracted services:

5.1. Notification Standard (24-Hour Rule): Any cancellation or rescheduling request must be notified at least 24 (twenty-four) calendar hours before the scheduled appointment time. Under this assumption, the USER will have the right to:

A) Reschedule their service for a later date, subject to availability, at no additional charge.

B) Request the issuance of a "Vaothy Credit Voucher" for the total amount paid, valid for 90 calendar days.

5.2. Late Cancellations and Penalties: Cancellation or last-minute change requests made less than 24 (twenty-four) hours in advance, but before the appointment time, will incur a Conventional Penalty equivalent to 50% (fifty percent) of the total service value. The remainder will be held in the USER's favor exclusively as a credit balance in their e-commerce account.

5.3. Absolute No-Show: The USER's failure to appear at the Tijuana facility at the agreed time and date, as well as delays exceeding 15 (fifteen) minutes without prior notice, will be considered an "Attributable Consumer Rescission." In this act, THE PROVIDER will be entitled to retain 100% (one hundred percent) of the amount paid, as compensation for blocking infrastructure and loss of commercial opportunity.

CLAUSE VI. - CANCELLATIONS BY "THE PROVIDER"
In the exceptional event that VAOTHY COMPANY S.A. DE C.V. finds it necessary to cancel or reschedule a service due to technical reasons, preventive equipment maintenance, or unforeseen absence of technical personnel, it is obliged to:

Notify the USER as soon as possible via telephone or email.

Offer immediate rescheduling at the USER's preferred time.

If the USER does not accept the rescheduling, THE PROVIDER will proceed with a full refund of the amount paid for that specific treatment, in accordance with the provisions of the Federal Consumer Protection Law.

CLAUSE VII. - EXCEPTIONS DUE TO FORCE MAJEURE
THE PROVIDER may, at its sole discretion and after an analysis of the documentary evidence presented, exempt the USER from the conventional penalties mentioned in Clause V, provided that the cancellation results from a fortuitous event or force majeure (severe medical emergencies, natural disasters, or proven accidents). For this purpose, the USER will have 48 hours after the appointment to present the corresponding justifications to the Customer Service Department.

CLAUSE VIII. - PUNCTUALITY AND LATENESS REGIME FOR ATTENDANCE
The USER acknowledges that the nature of VAOTHY's services requires high-precision time management. Therefore, the following punctuality rules are stipulated:

Tolerance: A grace period of a maximum of 10 (ten) minutes will be granted regarding the agreed time.

Proportional Reduction of Service: In case of late arrival within the first 15 minutes, THE PROVIDER will execute the treatment, but its duration will be proportionally reduced to the delay, without this implying a reduction in the total cost of the service or any right to compensation.

Rescission due to Excessive Delay: If the delay exceeds 15 (fifteen) minutes, the appointment will be considered a "No-Show" under the terms of Clause V, subsection 5.3, entitling THE PROVIDER to deny access to avoid affecting subsequent appointments, retaining the full payment.

CLAUSE IX. - CANCELLATIONS OF PACKAGES, MEMBERSHIPS, AND PROMOTIONS
For services acquired under discount modalities, session packages, or loyalty memberships, the following exception rules will apply:

Irrevocability of Sessions: Once the first session of a package or membership has begun, the USER waives the right to cancel the remaining sessions. In case of failure to attend a scheduled session within a package, it will be considered earned and lost without the possibility of rescheduling.

Expiration: Unused package sessions within the validity period stipulated in the product description (e-commerce) will automatically expire, without any obligation for reimbursement or extension by THE PROVIDER.

CLAUSE X. - TREATMENTS ACQUIRED THROUGH GIFT CARDS
Services booked with gift cards are subject to a "Single Cancellation" regime. If the USER cancels an appointment booked with a Gift Card less than 24 hours in advance, the value of the card will be considered 100% redeemed, invalidating the code for future use.

CLAUSE XI. - RIGHT OF ADMISSION AND CANCELLATION DUE TO CONDUCT
VAOTHY COMPANY S.A. DE C.V. reserves the right to cancel a treatment immediately and definitively, without obligation of refund, if the USER:

Presents an inadequate state of personal hygiene that prevents the performance of the aesthetic treatment.

Appears under the influence of alcohol or stupefying substances.

Exhibits aggressive behavior, harassment, or disrespect towards the technical staff of the SPA.

CLAUSE XII. - JURISDICTION AND COMPETENCE
For the interpretation, fulfillment, and execution of this POLICY, the parties expressly submit to the applicable laws in the United Mexican States and to the jurisdiction of the competent courts in the city of Tijuana, Baja California, waiving any other jurisdiction that may correspond to them due to their present or future domiciles.