TERMS AND CONDITIONS

VAOTHY COMPANY S.A. DE C.V.
Last updated: May 18, 2026

CHAPTER ONE: DECLARATIONS AND LEGITIMATION
I. "THE PROVIDER" (VAOTHY COMPANY S.A. DE C.V.) DECLARES:

To be a mercantile company duly constituted and existing in accordance with the laws of the United Mexican States.

To have the Federal Taxpayer Registry (RFC) and the necessary administrative authorizations for the provision of non-invasive aesthetic and wellness services.

To be the legitimate owner or licensee of the intellectual property rights, trademarks, logos, and content of the vaothy.com portal.

To designate its operational and legal address for the purposes of this contract as: Calle José María Velazco 2440, Zona Urbana Río Tijuana, C.P. 22010, Tijuana, Baja California, Mexico.

II. "THE USER" (THE CLIENT) DECLARES:

To be an individual with full legal capacity to enter into obligations under the terms of this contract, or, where applicable, to have sufficient legal representation.

That they access the vaothy.com portal voluntarily and under their exclusive responsibility.

That they acknowledge the digital nature of the contracting and accept that consent is manifested electronically by accepting these terms when processing any transaction.

CHAPTER TWO: TECHNICAL-LEGAL GLOSSARY
For purposes of interpretive precision, the parties agree on the following definitions:

Adhesion Contract: The document unilaterally prepared by VAOTHY to establish the terms applicable to the acquisition of services.

Platform/Portal: The website vaothy.com and its mobile extensions.

Non-Invasive Aesthetic Services: Superficial cosmetic and wellness treatments that do not require the use of surgical techniques, general anesthesia, or deep medical procedures.

Payment Gateway: External financial technology providers (Shopify Payments, Mercado Pago) that process the transfer of funds between the User and the Provider.

Purchase Order: The electronic document generated by the Platform that details the services acquired, the price paid, and the reservation folio.

CHAPTER THREE: PURPOSE AND SCOPE OF THE CONTRACT
CLAUSE ONE. - PURPOSE.
The purpose of this contract is to regulate the access and use of the Platform, as well as the conditions of sale, reservation, and execution of the aesthetic treatments provided by VAOTHY. The legal relationship between the parties is perfected at the moment VAOTHY receives payment confirmation from the issuing bank or the payment gateway selected by the USER.

CLAUSE TWO. - LEGAL CAPACITY AND MINORITY.
VAOTHY's services are exclusively for individuals over 18 years of age with full legal capacity.

In the exceptional case of minors (minimum 15 years of age), the contract must be made directly by the parent or legal guardian, who will assume joint responsibility and must accompany the minor to the treatment session at the Tijuana location, signing the corresponding Informed Consent in physical format.

CLAUSE THREE. - NATURE OF THE SERVICE AND CLINICAL DISCLAIMER.
The USER expressly acknowledges that VAOTHY is not a hospital institution or an aesthetic surgery clinic. The services provided are strictly cosmetic, beautification, and wellness in nature. VAOTHY does not perform medical diagnoses, pharmacological prescriptions, or invasive procedures that correspond to medical practice regulated by the General Health Law regarding surgical specialties.

CHAPTER FOUR: ACCOUNT ACCESS AND SECURITY
CLAUSE FOUR. - USER REGISTRATION.
To acquire treatments, the USER must create a personal account by providing truthful and updated data. The USER is solely responsible for maintaining the confidentiality of their access credentials.

Veracity of Information: Any falsehood in the identification data will empower VAOTHY to terminate the contract and cancel scheduled appointments without the right to a refund.

Unauthorized Use: The USER is obliged to immediately notify VAOTHY of any unauthorized use of their account or security breach.

CHAPTER FIVE: PURCHASE PROCESS AND CONTRACTUAL PERFECTION
CLAUSE FIVE. - FORMATION OF ELECTRONIC CONSENT.
The USER acknowledges that the acceptance of these Terms and Conditions by checking the corresponding box on the vaothy.com portal constitutes an express manifestation of their will, equivalent to an autograph signature for all legal purposes, in accordance with the Commercial Code and the Federal Civil Code.

CLAUSE SIX. - ACQUISITION PROCEDURE.
For the validity of the reservation, the USER must complete the following stages:

Treatment Selection: The USER will choose the aesthetic protocol of their preference, whose technical description and general contraindications are available on the Platform.

Availability Validation: The e-commerce system will confirm the availability of schedules at the Tijuana location in real-time.

Consideration Settlement: Full payment is a sine qua non requirement for the issuance of the Purchase Order.

Transaction Confirmation: The contract will be considered perfected once VAOTHY receives authorization from the payment gateway (Shopify Payments or Mercado Pago). VAOTHY will automatically issue a confirmation via email, which will serve as proof of the transaction.

CHAPTER SIX: ECONOMIC REGIME, PRICES, AND INVOICING
CLAUSE SEVEN. - PRICES AND CURRENCY.
All prices displayed on vaothy.com are denominated in Mexican Pesos (MXN). Prices include Value Added Tax (IVA) according to the applicable rate in the border region of Tijuana or the general rate in force in the national territory at the time of purchase.

CLAUSE EIGHT. - ELECTRONIC INVOICING POLICY (CFDI).
In strict compliance with the tax provisions issued by the Tax Administration Service (SAT):

Invoice Request: The USER requiring a Digital Tax Receipt via Internet (CFDI) version 4.0 (or higher) must request it within the same calendar month in which the payment was made.

Tax Data: It is the absolute responsibility of the USER to correctly and completely provide their Federal Taxpayer Registry (RFC), Name or Company Name, Tax Regime, and Postal Code of the tax domicile. VAOTHY is not responsible for errors derived from incorrect information provided by the client.

Delivery Method: The invoice will be sent to the provided email address within a maximum of 72 hours after the validation of tax data.

CLAUSE NINE. - MODIFICATION OF RATES.
VAOTHY reserves the right to modify its prices and rates at any time without prior notice. However, prices will respect reservations that have been settled and confirmed before any tariff modification.

CHAPTER SEVEN: INTELLECTUAL AND INDUSTRIAL PROPERTY
CLAUSE TEN. - OWNERSHIP OF ASSETS.
The trade name VAOTHY, its logos, designs, interfaces, source codes, texts, photographs of results, treatment protocols, and any other element susceptible to protection by intellectual property laws in Mexico and internationally, are the exclusive property of VAOTHY COMPANY S.A. DE C.V. or its licensors.

CLAUSE ELEVEN. - RESTRICTIONS ON USE.
The USER is strictly prohibited from:

Reproducing, copying, distributing, or modifying any content of the portal without express written authorization from VAOTHY.

Using framing or mirroring techniques to replicate the virtual store interface.

Using similar trademarks or distinctive signs that may cause confusion in the market or undermine the brand's prestige.

Any contravention of this clause will empower VAOTHY to initiate corresponding civil and criminal actions, including the request for precautionary measures before the Mexican Institute of Industrial Property (IMPI).

CHAPTER EIGHT: LIMITATION OF LIABILITY AND EXEMPTIONS
CLAUSE TWELVE. - NATURE OF AESTHETIC RESULTS. The USER acknowledges that the services provided by VAOTHY are "means" and not "guaranteed results." Given that non-invasive facial and body treatments depend on individual biological variables, medical history, eating habits, and genetic factors, VAOTHY does not guarantee that the final result will exactly match the USER's subjective expectations or the reference images shown in advertising.

CLAUSE THIRTEEN. - EXCLUSION FOR FAILURE TO COMPLY WITH POST-TREATMENT CARE. VAOTHY will be exempt from any civil, administrative, or damages liability if the USER:

Does not strictly follow the recommendations and instructions provided by the technical staff after the session.

Is exposed to risk factors (such as UV rays, saunas, or use of unauthorized chemicals) after the treatment.

Fails to report the use of concurrent medications or dermatological treatments that may cause an adverse reaction.

CLAUSE FOURTEEN. - ECONOMIC LIMITATION OF LIABILITY. In the event that a competent authority determines any liability on the part of VAOTHY COMPANY S.A. DE C.V., the parties agree that the maximum amount of compensation will be strictly limited to the reimbursement of the total value paid for the specific treatment that caused the dispute, the USER waiving the right to claim punitive damages, lost profits, or additional moral damages.

CHAPTER NINE: HEALTH PROTOCOL AND USER DECLARATIONS
CLAUSE FIFTEEN. - DECLARATION UNDER OATH. By contracting the service, the USER declares under oath that:

They do not suffer from contagious skin diseases that put staff or other users at risk.

They are not pregnant or breastfeeding without having previously notified to adjust the protocol.

They do not have metal implants, pacemakers, or chronic medical conditions that are direct contraindications for VAOTHY's technological equipment.

CLAUSE SIXTEEN. - RIGHT OF SUSPENSION FOR SAFETY. VAOTHY reserves the right to suspend or deny the application of a treatment at the time of the appointment if the technical staff detects a physical, dermatological, or health condition that represents a risk to the USER's integrity. In this case, the service will be rescheduled once the USER presents a medical certificate of fitness.

CHAPTER TEN: DIGITAL SECURITY AND PORTAL AVAILABILITY
CLAUSE SEVENTEEN. - SYSTEM FAILURES. The USER accepts that, due to the nature of the internet infrastructure, VAOTHY does not guarantee the uninterrupted availability of vaothy.com. VAOTHY will not be responsible for:

Technical errors derived from the Shopify or Mercado Pago platform.

Interruptions due to scheduled maintenance or third-party server failures.

Damages derived from viruses, cyberattacks, or any illegal intrusion by third parties (hackers) into the user's account, even if VAOTHY maintains active SSL security protocols.

CLAUSE EIGHTEEN. - PERSONAL DATA PROTECTION. The processing of information provided by the USER during the purchase process is strictly governed by VAOTHY's Comprehensive Privacy Notice, which is hereby incorporated into this clause as if fully transcribed, forming an indivisible part of this contract.

CHAPTER ELEVEN: CONDUCT RULES AND USE OF FACILITIES
CLAUSE NINETEEN. - RIGHT OF ADMISSION AND PERMANENCE. VAOTHY reserves the right to admit or request the removal of any USER from its physical facilities in Tijuana if they exhibit behavior that disturbs the peace, safety, or well-being environment of the SPA.

Prohibited Substances: Entry under the influence of alcohol, drugs, or any psychotropic substance is strictly prohibited.

Respect for Staff: Any act of harassment, abuse, offensive language, or physical violence towards technical or administrative staff will result in immediate cancellation of the service without the right to a refund and permanent prohibition of access to the booking system.

CLAUSE TWENTY. - HYGIENE RULES AND PROTOCOL. To ensure the effectiveness of non-invasive treatments:

The USER must arrive with adequate personal hygiene for the area to be treated.

Entry of food, beverages, or pets into the treatment areas is prohibited.

The use of mobile devices must be limited to "silent mode" to preserve the experience of other users.

CLAUSE TWENTY-ONE. - PERSONAL ITEMS. VAOTHY is not responsible for the loss, misplacement, or damage of valuables, money, jewelry, or electronic devices left in common areas or cabins. The USER is advised not to carry high-value items during their visit.

CHAPTER TWELVE: TERM AND TERMINATION OF THE CONTRACT
CLAUSE TWENTY-TWO. - TERM. This contract will be for an indefinite term, obligating the parties for as long as the USER uses the vaothy.com portal and until the total conclusion of the contracted services. The clauses related to Intellectual Property, Liability, and Jurisdiction will survive the termination of the contract.

CLAUSE TWENTY-THREE. - TERMINATION BY OPERATION OF LAW. VAOTHY may terminate this contract without the need for a judicial declaration and without any liability when:

The USER fails to fulfill any payment obligation.

The platform is detected to be used for illicit or fraudulent purposes.

The USER violates the brand's intellectual property rules.

CHAPTER THIRTEEN: JURISDICTION AND APPLICABLE LAW
CLAUSE TWENTY-FOUR. - CONTRACT INTEGRITY. If any of the clauses of this document is declared null or invalid by a competent authority, such nullity will not affect the validity of the rest of the provisions, which will retain their binding force.

CLAUSE TWENTY-FIVE. - LEGISLATION AND COURTS. For all matters related to the interpretation, fulfillment, and execution of this Contract, as well as for the resolution of any dispute, the parties expressly submit to:

The federal laws of the United Mexican States and the Federal Consumer Protection Law.

The jurisdiction and competence of the Civil Courts of the city of Tijuana, Baja California, expressly waiving any other jurisdiction that may correspond to them due to their present or future domiciles or for any other reason.